Customer Service Representative
Location: Marshfield, WI
Job Type: contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
IDR is seeking a Customer Service Representative to join one of our top clients in the healthcare industry. This role can be performed remotely from Wisconsin or Michigan. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview
Under the general supervision of a Manager, the Customer Service Representative will be responsible for triaging inbound calls from healthcare providers while ensuring a high level of customer service. Responsibilities include:
- Assisting Health Plan customers with inquiries regarding member benefits and eligibility, claim status verification, and health plan claim processing requirements.
- Maintaining accurate documentation of customer interactions.
- Communicating effectively with customers while maintaining confidentiality.
- Collaborating with co-workers and supporting a team-oriented environment.
- 2 years of customer service experience in the healthcare field
- Strong background in call center, insurance, or medical environments
- High School Diploma required; some college-level coursework preferred.
- Experience with EPIC software is a plus.
- Opportunity to work remotely or onsite.
- Full-time, Monday to Friday schedule with flexibility (no on-call or weekends).
- Comprehensive training and onboarding program.
- Competitive pay at up to $19/hr.
- 20+ Years of Proven Industry Experience
- Dedicated Engagement Manager for Support and Guidance
- Employee Stock Ownership Program
- Comprehensive Benefits Package
Pay transparency: 19/hr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.