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IT Support Technician

Location: Austin, TX

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a IT Support Technician to join one of our top clients for an opportunity in Austin, Texas . This role supports an enterprise and government environment by providing on-site front-door IT assistance to staff, executives, contractors, and visitors. The ideal candidate will troubleshoot end-user technology, manage service requests, and help ensure reliable collaboration, device readiness, and secure access coordination.

Position Overview for the IT Support Technician:

• Provide on-site front-door IT support for TXCC staff, executives, contractors, and visitors at the San Antonio office
• Support laptops, mobile devices, peripherals, conference rooms, printers, network connectivity, and user onboarding/offboarding
• Resolve or triage service requests, document activities in the approved ticketing process, and maintain user-facing knowledge articles
• Coordinate with systems, network, security, and vendor support teams, and deliver executive-priority support during business hours
• Assist with meeting room readiness, video/audio support, staff training, routine technology checks, and break/fix coordination

Requirements for the IT Support Technician:

• 8 years of experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment
• 5 years of troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues
• 3 years of supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms
• 3 years of using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices
• 3 years of supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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