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School Support Technician

Location: Suwanee, GA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a dedicated and tech-savvy School Support Technician to join one of our esteemed clients in Suwanee, GA. This role is perfect for someone who thrives in a dynamic, fast-paced environment and is passionate about providing top-notch technical support to a large user base. If you are looking for a long-term opportunity to grow and make a significant impact within a team-oriented culture, we encourage you to apply today!
 

Position Overview/Responsibilities for the School Support Technician:
 

• Providing hands-on and remote technical support to approximately 400 users across multiple sites

• Supporting Windows OS, MAC OS, and Chrome OS environments

• Managing and troubleshooting hardware including projectors, TVs, displays, and Smart Boards

• Utilizing Active Directory and Altiris for Windows management, imaging, and software deployment

• Creating and maintaining support documentation and training/onboarding materials

Required Skills for School Support Technician:
 

• Minimum of 3 years of experience in IT support/help desk role

• Proficiency in supporting Windows OS, MAC OS, and Chrome OS

• Experience with Active Directory and Altiris

• Familiarity with ServiceNow ticketing system is a plus

• Strong customer service and communication skills

• Ability to manage multiple tasks and prioritize effectively

What’s in it for you?
 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to join an industry-leading organization

• A team-oriented culture that values collaboration and growth

Why IDR?
 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now