Support Specialist
Location: Nashville, TN
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking a Support Specialist to join one of our top clients in Nashville, Tennessee. This role is perfect for a proactive problem-solver with a knack for maintaining systems and providing exceptional customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Support Specialist:
- Maintain our client's Licensure and Regulation System (LARS) and external help desk system (Zendesk)
- Resolve system issues and process change requests efficiently
- Implement solutions as directed
- Collaborate with multiple teams, including application coordinators, trainers, and QA personnel
- Document system changes, maintain logs, and communicate status updates effectively
- This is a contract position through 6/30/2026
Required Skills for Support Specialist:
- Strong interpersonal skills and customer service experience
- Familiarity with IT support workflows and troubleshooting methodologies
- Experience with platforms such as Zendesk, LARS, and ServiceNow
- Ability to modify and configure system settings, user permissions, and automated workflows
- Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.