Return To Search

Support Specialist

Location: Charlton, MA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Support Specialist to join one of our top clients for an opportunity in Charlton, MA. This role involves providing second-level technical support, primarily through deskside assistance, to business partners. The company operates within the IT service support industry, focusing on internal technical resolutions and problem management.

Position Overview for the Support Specialist :

• Acts as the second point of contact for handling complex technical support issues escalated from Service Desk Support Analysts or submitted via Self Service.
• Conducts problem management activities and creates detailed solution documentation for internal and business partner use.
• Provides deskside support, including troubleshooting hardware, software, peripherals, and mobile devices.
• Utilizes advanced knowledge of Windows OS, Apple OS, Active Directory, and MS Office Suite to resolve issues effectively.
• Demonstrates strong organizational, communication, and troubleshooting skills to ensure high-quality service delivery.

Requirements for the Support Specialist :

• Self-motivated team player with strong verbal, written, and interpersonal skills.
• Demonstrated flexible approach to an ever-changing environment.
• Professional and courteous approach with solid organizational skills.
• Good telephone manner and ability to prioritize large volumes of work while maintaining high quality.
• Troubleshooting skills to resolve inquiries professionally and accurately.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now