Return To Search

Support Technician

Location: Houston, TX

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a highly skilled an experienced Support Technician to join one of our top clients in the public sector industry. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
 
Position Overview/Responsibilities for the Support Technician:

• Diagnose and resolve technical issues with computer systems, software and hardware.

• Install, configure, and maintain computer systems, software and hardware
• Troubleshoots and resolves printing and scanning problems.
• Oversee the performance of computer systems.
• Evaluates hardware or software and recommends improvements or upgrades.
• Answers user inquiries regarding software or hardware operations to resolve problems.
• Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup.
• Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Provides technical support, addresses questions and concerns.
• Performs routine maintenance on all hardware and software.
• Reports and tracks IT related activity and issues.
• Assist with network connectivity issues and maintains network infrastructure.
• Works with outside IT managed services vendor and software companies regarding all systems.
• Perform other duties as assigned. 

 
Required Skills for Support Technician:

• 2+ years’ experience in troubleshooting computer software and hardware problems
• 2+ years’ experience in the analysis of problems and the development and implementation of solutions
• 2+ years’ experience in the analysis of problems and the development and implementation of solutions

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?
 

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now