Return To Search

Technical Support Analyst

Location: Plano, TX

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Analyst to join one of our top clients in Plano, TX. This role is perfect for individuals who are customer-centric, detail-oriented, and have excellent communication skills. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview & Responsibilities for the Technical Support Analyst:

• Provide technical support in our client's contact center that supports the Global Service Desk and Digital Experience Centers
• Engage with both technical and non-technical customers to resolve a variety of issues including installations, upgrades, repairs, troubleshooting, and preventative maintenance
• Work within a ticketing system (ServiceNow) to receive and resolve technical issues, ensuring proper documentation and record of resolution process
• Adhere to service delivery standards and KPIs while constantly supporting efforts to improve, simplify, and automate service delivery experience

Required Skills for the Technical Support Analyst:

• Strong experience in customer engagement and technical support
• Proficiency in using ServiceNow or similar ticketing system
• Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now